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Know Your Enemy

In this VLOG I talk about the 3 most important numbers a CEO should track – Cashflow forecast, Profit & Loss and Balance Sheet. Also I talk about the difference between Strategy and Tactics and finally I discuss the real enemy of Leadership teams. And it’s not the competition!         Read More...

In this VLOG I talk about the 3 most important numbers a CEO should track – Cashflow forecast, Profit & Loss and Balance Sheet. Also I talk about the difference between Strategy and Tactics and finally I discuss the real enemy of Leadership teams. And it’s not the competition!         Read More...

Start Stop Keep example

Every leadership team should have insights into the views of both employees and customers in order to make informed decisions based upon data. The Gazelles Rockefeller Habits checklist has 2 points to track employee data and 2 points to track customer data. One of the points for each is quantitative and one is qualitative. For customers we have the Net Promoter Score (Quantitative) and the 4Q tool(Qualitative). The 4Q tool consists of four questions asked on a customer call; How are you Read More...

Every leadership team should have insights into the views of both employees and customers in order to make informed decisions based upon data. The Gazelles Rockefeller Habits checklist has 2 points to track employee data and 2 points to track customer data. One of the points for each is quantitative and one is qualitative. For customers we have the Net Promoter Score (Quantitative) and the 4Q tool(Qualitative). The 4Q tool consists of four questions asked on a customer call; How are you Read More...

What is the difference between a Mentor and a Coach?

In this vlog I talk about the difference between a business mentor and a business coach. If you are looking for a coach to help with your strategic planning or to guide you through the challenges of being an entrepreneur, should you work with a coach or a mentor?           Read More...

In this vlog I talk about the difference between a business mentor and a business coach. If you are looking for a coach to help with your strategic planning or to guide you through the challenges of being an entrepreneur, should you work with a coach or a mentor?           Read More...

Healthy Wealthy and Wise

In this vlog I talk about the record temperatures and rainfall we have had in Perth, about the new DJI Osmo camera I am using and about a tool I use to undertake personal planning.         Read More...

In this vlog I talk about the record temperatures and rainfall we have had in Perth, about the new DJI Osmo camera I am using and about a tool I use to undertake personal planning.         Read More...

It doesn’t make sense

In this blog I talk about the decline of the Australian automotive industry, having a team where middle managers are reluctant to discipline their staff and why a manager should in fact be called a coach.       Read More...

In this blog I talk about the decline of the Australian automotive industry, having a team where middle managers are reluctant to discipline their staff and why a manager should in fact be called a coach.       Read More...

How to create a leadership team

One of the most important factors in scaling up a business from a small business to a faster growing medium sized business is transitioning from the founder or entrepreneur holding all the accountability, to having a leadership team which meets quarterly and performs strategic thinking and execution planning. But how do you build a leadership team? How do you make the transition to having a senior management team who you can trust and will help you to scale the business? In this vlog I look Read More...

One of the most important factors in scaling up a business from a small business to a faster growing medium sized business is transitioning from the founder or entrepreneur holding all the accountability, to having a leadership team which meets quarterly and performs strategic thinking and execution planning. But how do you build a leadership team? How do you make the transition to having a senior management team who you can trust and will help you to scale the business? In this vlog I look Read More...

Finding Balance

  Why do we take holidays? What is the balance that we personally need, and what other balance is required in our personal lives and our business? What is Yin Yang, and does this philosophy provide opportunities for us to improve our businesses?   Can we use the Chinese philosophy of Yin Yang to grow our business?   In this vlog I talk about these questions.     Read More...

  Why do we take holidays? What is the balance that we personally need, and what other balance is required in our personal lives and our business? What is Yin Yang, and does this philosophy provide opportunities for us to improve our businesses?   Can we use the Chinese philosophy of Yin Yang to grow our business?   In this vlog I talk about these questions.     Read More...

Love, Proving you’re right, Being a tougher manager, Get rich quick

What is love? What is the difference between hoping to fall in love, falling in love and being in a relationship for 10 years? In this vlog I talk about the differences between these. Also I discuss trying to prove you are right, and whether or not this is a part of your job. Next I answer the question “How can I change my personality to be tougher on my workers?” Finally I discuss successful people and what they have in common to be successful. Hint – there is not get rich Read More...

What is love? What is the difference between hoping to fall in love, falling in love and being in a relationship for 10 years? In this vlog I talk about the differences between these. Also I discuss trying to prove you are right, and whether or not this is a part of your job. Next I answer the question “How can I change my personality to be tougher on my workers?” Finally I discuss successful people and what they have in common to be successful. Hint – there is not get rich Read More...

28 things I did in 2016

  In this vlog I discuss the importance of reflection, and how a client discussed with me how he had completely forgotten that he had significant problems in his business earlier this year, and the great results that had been achieved by then end. This prompts me to discuss 28 things I did in 2016, a list of key events and milestones in the past year.         Read More...

  In this vlog I discuss the importance of reflection, and how a client discussed with me how he had completely forgotten that he had significant problems in his business earlier this year, and the great results that had been achieved by then end. This prompts me to discuss 28 things I did in 2016, a list of key events and milestones in the past year.         Read More...

Circle of Influence, Trump, The Signature of Mediocrity

  In this vlog I talk about the Signature of Mediocrity from Jim Collins and how that relates to Strategic Planning and Execution. Also I walk through one of my favourite hotels, the Blackman hotel from the Art Series group of hotels where the entire theme of the hotel is from Alice in Wonderland. I am asked my thoughts on Donald Trump becoming president, and I relate my perspective using The Seven Habits of Highly Effective People and how to use the Circle of Influence to avoid being Read More...

  In this vlog I talk about the Signature of Mediocrity from Jim Collins and how that relates to Strategic Planning and Execution. Also I walk through one of my favourite hotels, the Blackman hotel from the Art Series group of hotels where the entire theme of the hotel is from Alice in Wonderland. I am asked my thoughts on Donald Trump becoming president, and I relate my perspective using The Seven Habits of Highly Effective People and how to use the Circle of Influence to avoid being Read More...

The $5 Flight Upgrade & How to Increase Accountability

In this vlog I demonstrate the $5 flight upgrade, and how you can do it – which you can read about in this blog post.   Also I answer the question “How can I increase accountability within my company ?” In response I talk about how to use Key Performance Indicators (KPIs) to improve accountability within a business.               Read More...

In this vlog I demonstrate the $5 flight upgrade, and how you can do it – which you can read about in this blog post.   Also I answer the question “How can I increase accountability within my company ?” In response I talk about how to use Key Performance Indicators (KPIs) to improve accountability within a business.               Read More...

How to Get A Brand Promise Podcast

How do you build a Brand Promise? What tools should you use to build a Brand Promise? In this podcast I talk with Bill Gallagher about the Brand Promise, and how this connects with your Core Customer as well as how we use the Attribute Map to identify what the Core Customer needs. Listen to the podcast below.       View Bill’s podcast on iTunes and subscribe to his other Scaling Up podcasts here.     Read More...

How do you build a Brand Promise? What tools should you use to build a Brand Promise? In this podcast I talk with Bill Gallagher about the Brand Promise, and how this connects with your Core Customer as well as how we use the Attribute Map to identify what the Core Customer needs. Listen to the podcast below.       View Bill’s podcast on iTunes and subscribe to his other Scaling Up podcasts here.     Read More...

What is a culture book and who is the ideal team player

  In this vlog I talk explain what is a culture book and look at the Zappos culture book, as well as the Australian automotive manufacturing industry, and why it has impacted me. Also I talk about the problem of having a person who doesn’t seem to fit in a team and discuss the new book from Patrick Lencioni, The Ideal Team player.   Read More...

  In this vlog I talk explain what is a culture book and look at the Zappos culture book, as well as the Australian automotive manufacturing industry, and why it has impacted me. Also I talk about the problem of having a person who doesn’t seem to fit in a team and discuss the new book from Patrick Lencioni, The Ideal Team player.   Read More...

Scaling Up Online Workshop preview

I am delighted to have launched my Scaling Up online workshop. This is an in depth, on demand online course which consists of 46 modules to enable you to Scale Up. If you want to build a One Page Strategic Plan by yourself, this course will help you understand and complete every element of the plan, and help you to build the plan the right way the first time. This is not a fluffy, chat about the ‘nice to have things’ type course, this is about getting to work and every aspect is Read More...

I am delighted to have launched my Scaling Up online workshop. This is an in depth, on demand online course which consists of 46 modules to enable you to Scale Up. If you want to build a One Page Strategic Plan by yourself, this course will help you understand and complete every element of the plan, and help you to build the plan the right way the first time. This is not a fluffy, chat about the ‘nice to have things’ type course, this is about getting to work and every aspect is Read More...

The 1 reason ‘Profit per X’ is the ‘nub’ of your strategy

Can you describe your strategy in a sentence? We would define strategy under Michael Porters description “A unique and valuable position involving a different set of activities (from competitors)” How is it possible to move from your current position to a ‘unique and valuable position’? I think I know what you’re thinking, ‘that’s what I want, how can I get that from this ‘1 reason’ blog post!’ Well the bad news is that it is a Read More...

Can you describe your strategy in a sentence? We would define strategy under Michael Porters description “A unique and valuable position involving a different set of activities (from competitors)” How is it possible to move from your current position to a ‘unique and valuable position’? I think I know what you’re thinking, ‘that’s what I want, how can I get that from this ‘1 reason’ blog post!’ Well the bad news is that it is a Read More...

The O2E Brands Daily Huddle

The Daily Huddle forms a key part of the Meeting Rhythm framework and there is generally no right or wrong way to conduct it, however there are best practices to learn about the Daily Huddle that you can consider, and implement into your Daily Huddle.   What is the Meeting Rhythm? The Meeting Rhythm is a consistent rhythm of meetings designed to support cascading communication around the priorities and metrics driving strategy. Quarterly and Annual Planning Meetings – A one to Read More...

The Daily Huddle forms a key part of the Meeting Rhythm framework and there is generally no right or wrong way to conduct it, however there are best practices to learn about the Daily Huddle that you can consider, and implement into your Daily Huddle.   What is the Meeting Rhythm? The Meeting Rhythm is a consistent rhythm of meetings designed to support cascading communication around the priorities and metrics driving strategy. Quarterly and Annual Planning Meetings – A one to Read More...

The $5 flight upgrade

I had read about the $5 flight upgrade before and whilst it was perhaps culturally inappropriate in Australia, today I tried it on when flying to Melbourne. It’s a really simple tactic and it worked so much better than I could have hoped. Here’s how it works, and how it worked for me today. On the way to the flight I stopped and bought a big bag of M&M’s, one of the family sized bags for $5. As I walked to board the flight attendant checked my boarding pass and I walked Read More...

I had read about the $5 flight upgrade before and whilst it was perhaps culturally inappropriate in Australia, today I tried it on when flying to Melbourne. It’s a really simple tactic and it worked so much better than I could have hoped. Here’s how it works, and how it worked for me today. On the way to the flight I stopped and bought a big bag of M&M’s, one of the family sized bags for $5. As I walked to board the flight attendant checked my boarding pass and I walked Read More...

The one thing that makes a Navy Seal fail as a leader

Ego. It is one of the key elements in driving success in peoples careers, it pushes people to do better, but unless that is tempered with humility it can ruin everything. It is important to take ownership for your mistakes, overcome them and accept constructive criticism. When someone fails as a Navy seal leader 99.9% of the time it has nothing to do with physical or mental toughness, it is because they are not humble, do not accept responsibility, and do not accept that there may be better Read More...

Ego. It is one of the key elements in driving success in peoples careers, it pushes people to do better, but unless that is tempered with humility it can ruin everything. It is important to take ownership for your mistakes, overcome them and accept constructive criticism. When someone fails as a Navy seal leader 99.9% of the time it has nothing to do with physical or mental toughness, it is because they are not humble, do not accept responsibility, and do not accept that there may be better Read More...

Put your staff first, customers second and shareholders third

  Which stakeholder should the leadership team put first? Shareholders, Customers or Staff? Certainly there are many examples of leadership teams and CEO’s putting shareholders first. Recently I was working with a listed company, and I could feel the energy being sapped from my soul with every extra hour I spent in the business. Of course the leadership team were excited when we workshopped Core Values, discovered their Core Purpose and developed a strategy. But the problem was Read More...

  Which stakeholder should the leadership team put first? Shareholders, Customers or Staff? Certainly there are many examples of leadership teams and CEO’s putting shareholders first. Recently I was working with a listed company, and I could feel the energy being sapped from my soul with every extra hour I spent in the business. Of course the leadership team were excited when we workshopped Core Values, discovered their Core Purpose and developed a strategy. But the problem was Read More...

#censusfail is all about trust and leadership

Last night Australia witnessed an amazing train wreck of leadership and damaged trust in what should be a trusted institution. The hashtag #censusfail was globally number 1 on twitter, and despite the reassurances of the ABS in the lead up to census night that the website was both secure and had been tested to exceed the number of visitors, by 7.30pm AEST the website was shut down by the Government in what is most likely the most embarrassing situation the ABS has ever found itself in. I can Read More...

Last night Australia witnessed an amazing train wreck of leadership and damaged trust in what should be a trusted institution. The hashtag #censusfail was globally number 1 on twitter, and despite the reassurances of the ABS in the lead up to census night that the website was both secure and had been tested to exceed the number of visitors, by 7.30pm AEST the website was shut down by the Government in what is most likely the most embarrassing situation the ABS has ever found itself in. I can Read More...

3 simple reasons you want staff saying ‘it’s not my job’

In a start up everybody must do everything. There are no set roles and few set rules. When something needs to be done, it gets done. If the copier paper needs replacing, do it. If we need to develop an ad campaign, or decide on a supplier, do it. As a business Scales Up however, eventually the mindset where everyone does every job or task, can lead to an absence of accountability, and this can become incredibly frustrating for both employee and employer. Who really wants to work in an Read More...

In a start up everybody must do everything. There are no set roles and few set rules. When something needs to be done, it gets done. If the copier paper needs replacing, do it. If we need to develop an ad campaign, or decide on a supplier, do it. As a business Scales Up however, eventually the mindset where everyone does every job or task, can lead to an absence of accountability, and this can become incredibly frustrating for both employee and employer. Who really wants to work in an Read More...

Naomi Simson talks about Gazelles, Core Values, BHAG, Brand Promise and Daily Huddles

  In this short video Naomi Simson talks about her journey implementing Gazelles tools to Scale Up her business Red Balloon. Naomi discusses the Red Balloon Core Values, how she has used the Brand Promise and Catalytic Mechanism (Brand Promise guarantee) to make it painful to not deliver on customer promises and the BHAG at Red Balloon. She also discuses Core Purpose and how this inspired her to start the company as well as an example of a theme that could have worked better, but was Read More...

  In this short video Naomi Simson talks about her journey implementing Gazelles tools to Scale Up her business Red Balloon. Naomi discusses the Red Balloon Core Values, how she has used the Brand Promise and Catalytic Mechanism (Brand Promise guarantee) to make it painful to not deliver on customer promises and the BHAG at Red Balloon. She also discuses Core Purpose and how this inspired her to start the company as well as an example of a theme that could have worked better, but was Read More...

Labor Efficiency Ratio (LER) Overview video

One of the most important numbers a leadership team must understand is the productivity of people within the business. When considering all the KPI’s a business should measure, Labor Efficiency Ratio or LER is one that best measures the productivity of people within a company. The LER as detailed in Scaling Up by Verne Harnish and the book Simple Numbers, Straight Talk, Big Profits by Greg Crabtree is beneficial because labour is the largest fixed expense in a business, it is the Read More...

One of the most important numbers a leadership team must understand is the productivity of people within the business. When considering all the KPI’s a business should measure, Labor Efficiency Ratio or LER is one that best measures the productivity of people within a company. The LER as detailed in Scaling Up by Verne Harnish and the book Simple Numbers, Straight Talk, Big Profits by Greg Crabtree is beneficial because labour is the largest fixed expense in a business, it is the Read More...

The Power of LER

In my previous post 4 reasons this is the most important KPI you are not measuring I explained how Labor Efficiency Ratio (LER) is the most important number to small and medium businesses for the following reasons; Different employees have different productivity rates Labor is the most expensive component of your Profit & Loss LER directly correlates to Net Profit LER is a leading indicator As a quick overview, LER is calculated by dividing Gross Profit (Revenue minus Cost of Goods Read More...

In my previous post 4 reasons this is the most important KPI you are not measuring I explained how Labor Efficiency Ratio (LER) is the most important number to small and medium businesses for the following reasons; Different employees have different productivity rates Labor is the most expensive component of your Profit & Loss LER directly correlates to Net Profit LER is a leading indicator As a quick overview, LER is calculated by dividing Gross Profit (Revenue minus Cost of Goods Read More...

Core Purpose example – The Little Potato company

Uncovering your Core Purpose in a manner which is both meaningful and relevant to the people in your organisation is one of the critical elements to building a truly great company. Without an authentic purpose and passion to drive the people, a business is likely to achieve mediocre results, primarily because it; Is unable to attract the best talent Is unable to access the true capability of the talent it has Finds it difficult to have people in teams work together to achieve the best Read More...

Uncovering your Core Purpose in a manner which is both meaningful and relevant to the people in your organisation is one of the critical elements to building a truly great company. Without an authentic purpose and passion to drive the people, a business is likely to achieve mediocre results, primarily because it; Is unable to attract the best talent Is unable to access the true capability of the talent it has Finds it difficult to have people in teams work together to achieve the best Read More...

Rockefeller Habits checklist overview

What is the Rockefeller Habits checklist and how do Gazelles use the Rockefeller Habits checklist to grow businesses? The Rockefeller Habits Checklist is a list of 10 habits that a business should implement to improve poor execution and a lack of discipline. In this Rockefeller Habits video I provide a brief overview of each of the ten Rockefeller Habits and why they are important to Scale Up a company.   The list of Rockefeller Habits is listed below 1. The executive team is Read More...

What is the Rockefeller Habits checklist and how do Gazelles use the Rockefeller Habits checklist to grow businesses? The Rockefeller Habits Checklist is a list of 10 habits that a business should implement to improve poor execution and a lack of discipline. In this Rockefeller Habits video I provide a brief overview of each of the ten Rockefeller Habits and why they are important to Scale Up a company.   The list of Rockefeller Habits is listed below 1. The executive team is Read More...

Core Values poster examples

Have you ever walked into an office and noticed a vision, mission or core values statement and wondered if it was alive? If it was actually being lived in the organisation? Or have you ever noticed these statements and knew that they were not being lived? That indeed a core values statement was aspirational and was not alive in the company? Core Values cannot be aspirational and must be alive in the company today. Core Values reflect the behaviours and beliefs that the organisation holds Read More...

Have you ever walked into an office and noticed a vision, mission or core values statement and wondered if it was alive? If it was actually being lived in the organisation? Or have you ever noticed these statements and knew that they were not being lived? That indeed a core values statement was aspirational and was not alive in the company? Core Values cannot be aspirational and must be alive in the company today. Core Values reflect the behaviours and beliefs that the organisation holds Read More...

Gazelles 4Q conversations

At global consulting firm Bain & Co., loyalty practice founder Fred Reicheld and his team found a company in almost every sector that was growing top line revenue at 2.5 times faster than its competitors. So they set out to identify what these companies did differently. At the ‘good’ companies, the executive team spent zero time discussing what it was hearing from customers at it’s weekly meeting. The only time a customers name came up was if there was a crisis. In Read More...

At global consulting firm Bain & Co., loyalty practice founder Fred Reicheld and his team found a company in almost every sector that was growing top line revenue at 2.5 times faster than its competitors. So they set out to identify what these companies did differently. At the ‘good’ companies, the executive team spent zero time discussing what it was hearing from customers at it’s weekly meeting. The only time a customers name came up was if there was a crisis. In Read More...

4 reasons this is the most important KPI you are not measuring

If you were to really consider it, what would be the most important number in your business? If you had only one number to measure and judge as the most important, what would that be? If you had a background in sales, you might suggest revenue, or (if you had a successful background in sales) perhaps Gross Profit. If you had a background in accounting you might suggest EBITDA or shareholder return. And if you had a background in engineering or operations you might suggest projects delivered Read More...

If you were to really consider it, what would be the most important number in your business? If you had only one number to measure and judge as the most important, what would that be? If you had a background in sales, you might suggest revenue, or (if you had a successful background in sales) perhaps Gross Profit. If you had a background in accounting you might suggest EBITDA or shareholder return. And if you had a background in engineering or operations you might suggest projects delivered Read More...

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