Archive for category: People

What is a culture book and who is the ideal team player

  In this vlog I talk explain what is a culture book and look at the Zappos culture book, as well as the Australian automotive manufacturing industry, and why it has impacted me. Also I talk about the problem of having a person who doesn’t seem to fit in a team and discuss the new book from Patrick Lencioni, The Ideal Team player.   Read More...

  In this vlog I talk explain what is a culture book and look at the Zappos culture book, as well as the Australian automotive manufacturing industry, and why it has impacted me. Also I talk about the problem of having a person who doesn’t seem to fit in a team and discuss the new book from Patrick Lencioni, The Ideal Team player.   Read More...

The $5 flight upgrade

I had read about the $5 flight upgrade before and whilst it was perhaps culturally inappropriate in Australia, today I tried it on when flying to Melbourne. It’s a really simple tactic and it worked so much better than I could have hoped. Here’s how it works, and how it worked for me today. On the way to the flight I stopped and bought a big bag of M&M’s, one of the family sized bags for $5. As I walked to board the flight attendant checked my boarding pass and I walked Read More...

I had read about the $5 flight upgrade before and whilst it was perhaps culturally inappropriate in Australia, today I tried it on when flying to Melbourne. It’s a really simple tactic and it worked so much better than I could have hoped. Here’s how it works, and how it worked for me today. On the way to the flight I stopped and bought a big bag of M&M’s, one of the family sized bags for $5. As I walked to board the flight attendant checked my boarding pass and I walked Read More...

Put your staff first, customers second and shareholders third

  Which stakeholder should the leadership team put first? Shareholders, Customers or Staff? Certainly there are many examples of leadership teams and CEO’s putting shareholders first. Recently I was working with a listed company, and I could feel the energy being sapped from my soul with every extra hour I spent in the business. Of course the leadership team were excited when we workshopped Core Values, discovered their Core Purpose and developed a strategy. But the problem was Read More...

  Which stakeholder should the leadership team put first? Shareholders, Customers or Staff? Certainly there are many examples of leadership teams and CEO’s putting shareholders first. Recently I was working with a listed company, and I could feel the energy being sapped from my soul with every extra hour I spent in the business. Of course the leadership team were excited when we workshopped Core Values, discovered their Core Purpose and developed a strategy. But the problem was Read More...

3 simple reasons you want staff saying ‘it’s not my job’

In a start up everybody must do everything. There are no set roles and few set rules. When something needs to be done, it gets done. If the copier paper needs replacing, do it. If we need to develop an ad campaign, or decide on a supplier, do it. As a business Scales Up however, eventually the mindset where everyone does every job or task, can lead to an absence of accountability, and this can become incredibly frustrating for both employee and employer. Who really wants to work in an Read More...

In a start up everybody must do everything. There are no set roles and few set rules. When something needs to be done, it gets done. If the copier paper needs replacing, do it. If we need to develop an ad campaign, or decide on a supplier, do it. As a business Scales Up however, eventually the mindset where everyone does every job or task, can lead to an absence of accountability, and this can become incredibly frustrating for both employee and employer. Who really wants to work in an Read More...

How The Container Store attract and retain the best people

In this 5 minute interview, Kip Tindell, Chairman & CEO at The Container Store talks about how he has grown his business using the philosophy “1 great person equals 3 great people” which has led to 20% growth per year since it’s inception in 1978. Kip was speaking to Verne Harnish at the 2015 Fortune Growth Summit in Dallas Texas about the launch of Kip’s new book “Uncontainable” which Verne described as ‘one of the two most important books Read More...

In this 5 minute interview, Kip Tindell, Chairman & CEO at The Container Store talks about how he has grown his business using the philosophy “1 great person equals 3 great people” which has led to 20% growth per year since it’s inception in 1978. Kip was speaking to Verne Harnish at the 2015 Fortune Growth Summit in Dallas Texas about the launch of Kip’s new book “Uncontainable” which Verne described as ‘one of the two most important books Read More...

Passion beyond a paycheck

If, as statistics suggest, employee loyalty is now dead, what can you do to develop an engaged workforce? Gallup recently released the following statistics about employee engagement; Less than one third of employees in the US are actively engaged A little over half are disengaged and, 18.5% are actively disengaged With such a large number of the workforce both disengaged and actively disengaged, what can you do to develop an engaged workforce? In this video Pamela Carrington Rotto discusses Read More...

If, as statistics suggest, employee loyalty is now dead, what can you do to develop an engaged workforce? Gallup recently released the following statistics about employee engagement; Less than one third of employees in the US are actively engaged A little over half are disengaged and, 18.5% are actively disengaged With such a large number of the workforce both disengaged and actively disengaged, what can you do to develop an engaged workforce? In this video Pamela Carrington Rotto discusses Read More...

Inside the powerful culture at Australia’s best place to work

Voted by BRW magazine as the number 1 place to work in Australia, Rockefeller Habits users The Physio Co helps oldies stay mobile, safe and happy. Each year Founder & CEO Tristan White publishes a book outlining why people love working at The Physio Co. Written as an interview with staff members it includes quotes such as; “It’s my first job where I have had any interaction with the CEO” “When we all get together it does feels like a family” “TPC is Read More...

Voted by BRW magazine as the number 1 place to work in Australia, Rockefeller Habits users The Physio Co helps oldies stay mobile, safe and happy. Each year Founder & CEO Tristan White publishes a book outlining why people love working at The Physio Co. Written as an interview with staff members it includes quotes such as; “It’s my first job where I have had any interaction with the CEO” “When we all get together it does feels like a family” “TPC is Read More...

Rewarding A players example

What happens when a senior leadership empowers and turns loose A-Player talent? They create, innovate and grow. CEO Vic Oenning of Ridgefield, Washington-based Corwin Beverage recently asked his middle leadership team to “take a day, go have fun and come back with some great ideas” (it was both a reward and challenge). Below you will find a one minute video that recaps their day. Corwin plans to use it as a recruiting tool to show it’s a “company that knows how to Read More...

What happens when a senior leadership empowers and turns loose A-Player talent? They create, innovate and grow. CEO Vic Oenning of Ridgefield, Washington-based Corwin Beverage recently asked his middle leadership team to “take a day, go have fun and come back with some great ideas” (it was both a reward and challenge). Below you will find a one minute video that recaps their day. Corwin plans to use it as a recruiting tool to show it’s a “company that knows how to Read More...

Appletree’s “Dream On” Initiative

Givers tend to get stuff back while takers fight for every last nickel and they are always the ones, in the end, who are struggling – they never have abundance. 20 times return on investment in less than a year; record retention of customers in a commodity business during a severe downturn; highest morale in the history of the company; and the best two quarters, ever, in terms of profitability. The key? An initiative called “Dream On.” “You’re either a giver or Read More...

Givers tend to get stuff back while takers fight for every last nickel and they are always the ones, in the end, who are struggling – they never have abundance. 20 times return on investment in less than a year; record retention of customers in a commodity business during a severe downturn; highest morale in the history of the company; and the best two quarters, ever, in terms of profitability. The key? An initiative called “Dream On.” “You’re either a giver or Read More...

Management Development: 3 Simple Strategies

In today’s networked economy, having a brilliant, visionary leader alone isn’t enough to keep a company growing. You’ve got to have a well-trained executive and frontline management team to execute the vision—one that can out think the leadership team at rival companies. However, according to a recent McKinsey study, “while frontline employees receive extensive training and development, their managers—who may have had no previous experience leading others—do not. At all levels, Read More...

In today’s networked economy, having a brilliant, visionary leader alone isn’t enough to keep a company growing. You’ve got to have a well-trained executive and frontline management team to execute the vision—one that can out think the leadership team at rival companies. However, according to a recent McKinsey study, “while frontline employees receive extensive training and development, their managers—who may have had no previous experience leading others—do not. At all levels, Read More...

Advisory Boards That Work

Marissa Levin more than doubled her revenues at Information Experts in the past three years, and she’s the first to tell you she couldn’t have done it alone. Her secret sauce: A great advisory board. About three years ago, the founder and CEO of the 18-year-old strategic communications consultancy turned to a mentor for help in growing Information Experts. “My company was stuck at $5 million,” she says. “I couldn’t get past certain road blocks.” Her mentor advised her to put the Read More...

Marissa Levin more than doubled her revenues at Information Experts in the past three years, and she’s the first to tell you she couldn’t have done it alone. Her secret sauce: A great advisory board. About three years ago, the founder and CEO of the 18-year-old strategic communications consultancy turned to a mentor for help in growing Information Experts. “My company was stuck at $5 million,” she says. “I couldn’t get past certain road blocks.” Her mentor advised her to put the Read More...

Advisory Boards: Why You Need One

Karen Usher credits her advisory board for driving 85 % growth in revenue in 2002 and an additional 35 % in 2003. Frank Holt believes he would have avoided three costly mistakes if he had consulted an advisory board, so he formed one last May. Every major business decision I’ve made has been shaped by my board of advisors. Running a business is simply easier if you have some help and advice from a group of trusted individuals dedicated to seeing you succeed. Running a business is Read More...

Karen Usher credits her advisory board for driving 85 % growth in revenue in 2002 and an additional 35 % in 2003. Frank Holt believes he would have avoided three costly mistakes if he had consulted an advisory board, so he formed one last May. Every major business decision I’ve made has been shaped by my board of advisors. Running a business is simply easier if you have some help and advice from a group of trusted individuals dedicated to seeing you succeed. Running a business is Read More...

“Black Swan” Moment: Seize Them Now

It’s these “Black Swan” moments that drive the success of your company – these few times-in-alifetime events when the entire fate of the company is changed forever. “A key to our business model was driven by an offhand comment by a friend” exclaims Naomi Simson, founder and CEO of Sydney-based Red Balloon. It was a similar set of “customer clues” that drove a 60 % increase in revenue for Roger Hardy’s Vancouver- based Coastal Read More...

It’s these “Black Swan” moments that drive the success of your company – these few times-in-alifetime events when the entire fate of the company is changed forever. “A key to our business model was driven by an offhand comment by a friend” exclaims Naomi Simson, founder and CEO of Sydney-based Red Balloon. It was a similar set of “customer clues” that drove a 60 % increase in revenue for Roger Hardy’s Vancouver- based Coastal Read More...

CEO Health: Stay at Your Peak

Dr. Linus Pauling, the two-time Nobel Prize winner who discovered that high dose vitamin C, along with certain nutritional protocols geared to a person’s unique body chemistry, cured most chronic diseases, even cancer. In the same (simple) way that lemon juice prevents a quartered apple from turning brown, high dose vitamin C prevents harmful oxidation from sapping the life out of today’s busy executive – and now we understand the mechanism Year after year I’ve watched Read More...

Dr. Linus Pauling, the two-time Nobel Prize winner who discovered that high dose vitamin C, along with certain nutritional protocols geared to a person’s unique body chemistry, cured most chronic diseases, even cancer. In the same (simple) way that lemon juice prevents a quartered apple from turning brown, high dose vitamin C prevents harmful oxidation from sapping the life out of today’s busy executive – and now we understand the mechanism Year after year I’ve watched Read More...

Compensation: The Five Rules

“Would we rather have a bunch of low paid dumb people or a lot less better paid smart people?” Two identical payrolls. One company has half the people paid twice as much. Its competitor has twice the people paid half as much. Who’s going to win the war for talent? Just theory? Stay tuned. “Would we rather have a bunch of low paid dumb people or a lot less better paid smart people?” This was the question Kip Tindell and Garrett Boone asked themselves 28 years Read More...

“Would we rather have a bunch of low paid dumb people or a lot less better paid smart people?” Two identical payrolls. One company has half the people paid twice as much. Its competitor has twice the people paid half as much. Who’s going to win the war for talent? Just theory? Stay tuned. “Would we rather have a bunch of low paid dumb people or a lot less better paid smart people?” This was the question Kip Tindell and Garrett Boone asked themselves 28 years Read More...

Entrepreneurs Are the Answer

First to appear are the shade-intolerant, rapidgrowth species like fireweed – which are the plant world’s equivalent of entrepreneurs. Without these pioneers, the rebirth of a healthy boreal forest is impossible. If entrepreneurs are the answer, then what is the question? In Jeopardy-like style, pick any problem presently facing the global community – from terrorism to world hunger to massive unemployment – and the solution keeps pointing to the entrepreneur. The timing of this Read More...

First to appear are the shade-intolerant, rapidgrowth species like fireweed – which are the plant world’s equivalent of entrepreneurs. Without these pioneers, the rebirth of a healthy boreal forest is impossible. If entrepreneurs are the answer, then what is the question? In Jeopardy-like style, pick any problem presently facing the global community – from terrorism to world hunger to massive unemployment – and the solution keeps pointing to the entrepreneur. The timing of this Read More...

Resilient Executive: A Better Way to Work

Energy management is more critical than time management, something today’s leaders must understand in (re)-structuring work. Work no more than 90 minutes and then take a break! Do this two more times in a day and you’ll accomplish more in 4.5 hours than those cranking hard for 8 to 12 hours straight. Throw in an occasional Vitamin C IV with glutathione and some deep breathing exercises and you’re good to go for the next decade. I’m oversimplifying the message from Read More...

Energy management is more critical than time management, something today’s leaders must understand in (re)-structuring work. Work no more than 90 minutes and then take a break! Do this two more times in a day and you’ll accomplish more in 4.5 hours than those cranking hard for 8 to 12 hours straight. Throw in an occasional Vitamin C IV with glutathione and some deep breathing exercises and you’re good to go for the next decade. I’m oversimplifying the message from Read More...

One Powerful Corporate Culture

He decided to sell the company the morning he found himself hitting the snooze button on his alarm clock multiple times, dreading the thought of having to go into work. No company better exemplifies the power of a strong corporate culture than Zappos, the online shoe and clothing retailer acquired by Amazon last November for $1.2 billion. Just over a decade old, its corporate culture is the critical glue that helps this rapidly growing company deliver on its promise of providing exceptional Read More...

He decided to sell the company the morning he found himself hitting the snooze button on his alarm clock multiple times, dreading the thought of having to go into work. No company better exemplifies the power of a strong corporate culture than Zappos, the online shoe and clothing retailer acquired by Amazon last November for $1.2 billion. Just over a decade old, its corporate culture is the critical glue that helps this rapidly growing company deliver on its promise of providing exceptional Read More...

Recruiting and Selection

As a business leader the single most important skill you can develop is how to interview and hire the right people. “I was totally taken with the Topgrading premise when the book first came out. Bought it, used it, ordered copies for our leadership team,” notes Frank Buonanotte, founder of the Atlanta-based The Shopping Center Group and Party City of Atlanta. “We had AWESOME Topgrading results….46 % turnover to 5 % one year after implementation,” notes David Rich, Read More...

As a business leader the single most important skill you can develop is how to interview and hire the right people. “I was totally taken with the Topgrading premise when the book first came out. Bought it, used it, ordered copies for our leadership team,” notes Frank Buonanotte, founder of the Atlanta-based The Shopping Center Group and Party City of Atlanta. “We had AWESOME Topgrading results….46 % turnover to 5 % one year after implementation,” notes David Rich, Read More...

Recruiting Talent

When Dietmar Petutschnig needs to find great engineers for his manufacturing company, ISD Limited in Whangarei, New Zealand,he heads to the docks. ISD is focused on innovation in the agricultural sector. One pursuit, for instance, is turning effluent from dairy firms into drinkable water. Recruiting people who fit into the company’s culture is crucial to its R&D efforts–yet that’s not so easy, given the country’s remote location. “How do you find engineers when all of the Read More...

When Dietmar Petutschnig needs to find great engineers for his manufacturing company, ISD Limited in Whangarei, New Zealand,he heads to the docks. ISD is focused on innovation in the agricultural sector. One pursuit, for instance, is turning effluent from dairy firms into drinkable water. Recruiting people who fit into the company’s culture is crucial to its R&D efforts–yet that’s not so easy, given the country’s remote location. “How do you find engineers when all of the Read More...

Revenge of the Customer

“The answer’s yes…now what’s the question?” Customer service doesn’t get any more basic than this, unless answering the phone (and responding) is a challenge! It’s been a long time since I’ve ranted and raved about customer service. And just when I thought I should refrain, echo’s of management guru Tom Peters’ admonishments that it’s our patriotic duty to rant and rave kept ringing through my head. Name names, he would say. Demand Read More...

“The answer’s yes…now what’s the question?” Customer service doesn’t get any more basic than this, unless answering the phone (and responding) is a challenge! It’s been a long time since I’ve ranted and raved about customer service. And just when I thought I should refrain, echo’s of management guru Tom Peters’ admonishments that it’s our patriotic duty to rant and rave kept ringing through my head. Name names, he would say. Demand Read More...

Talent Acquisition

“Things tend to get slow after Thanksgiving in the U.S.,” noted Ajay Prabhu, COO of India-based QuEST, a leader in global engineering services. “However, this year was different!” Last November 30, one of QuEST’s strategic customers called Prabhu requesting 100 more technical workers by January. For a team that had been adding about 20 a month, this was a challenge, especially with the Christmas and New Year’s holidays coming up. Companies I talk to around the world are back Read More...

“Things tend to get slow after Thanksgiving in the U.S.,” noted Ajay Prabhu, COO of India-based QuEST, a leader in global engineering services. “However, this year was different!” Last November 30, one of QuEST’s strategic customers called Prabhu requesting 100 more technical workers by January. For a team that had been adding about 20 a month, this was a challenge, especially with the Christmas and New Year’s holidays coming up. Companies I talk to around the world are back Read More...

The “e” of Global Transformation

Their vision, energy, and perseverance in the face of insurmountable odds never cease to amaze me. Entrepreneurs are the growth engines of economies. They have pioneered most of what matters or have at least provided the world the tools. They are raw, real, and revolutionary. They are the “e” in the non-diff erential equation driven world of chaos in which we live and work. They drive the “creative destruction” process of transformation that economist Joseph Schumpeter Read More...

Their vision, energy, and perseverance in the face of insurmountable odds never cease to amaze me. Entrepreneurs are the growth engines of economies. They have pioneered most of what matters or have at least provided the world the tools. They are raw, real, and revolutionary. They are the “e” in the non-diff erential equation driven world of chaos in which we live and work. They drive the “creative destruction” process of transformation that economist Joseph Schumpeter Read More...

The Greatest Business Decisions of All Time

As Jim Collins notes in the intro to my new book, The Greatest Business Decisions of All Time (Oct 2, 2012) (www.greatestdecisions.com), we’re living in times of tremendous uncertainty. Many growth-company CEOs feel rudderless.. “What is the key thing you can do about that uncertainty?” Jim asked. “You can have the right people with you.” And once you do, he notes, you have to make the right decisions. Often, that means asking those great people you brought on board to guide you in Read More...

As Jim Collins notes in the intro to my new book, The Greatest Business Decisions of All Time (Oct 2, 2012) (www.greatestdecisions.com), we’re living in times of tremendous uncertainty. Many growth-company CEOs feel rudderless.. “What is the key thing you can do about that uncertainty?” Jim asked. “You can have the right people with you.” And once you do, he notes, you have to make the right decisions. Often, that means asking those great people you brought on board to guide you in Read More...

Turbulence Ahead: 4 Must Read Books

Looking for the perfect holiday gift to keep you and your company from becoming irrelevant? Here are four must-read books that will help you thrive, no matter what the economy throws at you in 2012 and beyond. Great by Choice Jim Collins has written yet another soon-to-be best-selling classic! Teaming up with colleague Morten T. Hansen, Collins has spent the last nine years researching growth firms companies he calls 10xers, which outperformed the market by a factor of 10 or more. In the Read More...

Looking for the perfect holiday gift to keep you and your company from becoming irrelevant? Here are four must-read books that will help you thrive, no matter what the economy throws at you in 2012 and beyond. Great by Choice Jim Collins has written yet another soon-to-be best-selling classic! Teaming up with colleague Morten T. Hansen, Collins has spent the last nine years researching growth firms companies he calls 10xers, which outperformed the market by a factor of 10 or more. In the Read More...

Sabbaticals

“It was like I had been gathering all this information over the years and the break gave ‘it’ time to sift itself through to give me clarity.” If you’ve been in business at least seven years, you’ve got it bad. Fourteen years, you’ve got it twice as bad. Twenty-one years? It’s like needing a triple by-pass. What is it? The seven year itch, which can lead to burnout or boredom. The cure? A month or two away from the business. Seriously! “I Read More...

“It was like I had been gathering all this information over the years and the break gave ‘it’ time to sift itself through to give me clarity.” If you’ve been in business at least seven years, you’ve got it bad. Fourteen years, you’ve got it twice as bad. Twenty-one years? It’s like needing a triple by-pass. What is it? The seven year itch, which can lead to burnout or boredom. The cure? A month or two away from the business. Seriously! “I Read More...

Simplify Your “People” Systems

In building Verifone from $30 million to $600 million to dominate the global market of clearing credit card transactions, Hatim Tyabji said his key leadership/management tool was a small booklet that explained in eight languages the eight core values at the heart of Verifone’s culture and success “I essentially spent the last six years repeating myself,” noted Tyabji. What are your rules? Below are eight ways to bring these core values alive and a recommended process for Read More...

In building Verifone from $30 million to $600 million to dominate the global market of clearing credit card transactions, Hatim Tyabji said his key leadership/management tool was a small booklet that explained in eight languages the eight core values at the heart of Verifone’s culture and success “I essentially spent the last six years repeating myself,” noted Tyabji. What are your rules? Below are eight ways to bring these core values alive and a recommended process for Read More...

CEO’s New Enemy

“To the thousands of American companies whose cries for justice went unanswered.” This is the dedication Brett Kingstone, CEO of Super Vision (NASDAQ SC:SUPVA) penned in his 2005 non-fiction technothriller The Real War Against America. Kingstone, founder of our nation’s leading fiber-optics display manufacturer (think Coke bottle in Times Square), details his battle with the real economic terrorists of our time, Chinese counterfeiters, as the local police, FBI, and U.S. Read More...

“To the thousands of American companies whose cries for justice went unanswered.” This is the dedication Brett Kingstone, CEO of Super Vision (NASDAQ SC:SUPVA) penned in his 2005 non-fiction technothriller The Real War Against America. Kingstone, founder of our nation’s leading fiber-optics display manufacturer (think Coke bottle in Times Square), details his battle with the real economic terrorists of our time, Chinese counterfeiters, as the local police, FBI, and U.S. Read More...

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