In vlog 13 I ask what does it mean to be coachable?

Next I discuss how to use the Start Stop Keep tool and how to use the Gazelles 4Q tool to obtain qualitative and quantitative data from customers and employees.

In the Start Stop Keep tool we ask;

  • What should we start doing?
  • What should we stop doing?
  • What should we keep doing?

In the Gazelles 4Q tool we ask;

  • How are you going?
  • Whats happening in your industry?
  • What do you hear about our competitors?
  • How are we going?

Learn more in the Brad Giles vlog below

Start Stop Keep and 4Q


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