Are Poor Quality People Stalling Your Growth?

Are Poor Quality People Stalling Your Growth?

Is your growth not at what you believe is an acceptable level? Are you unable to Scale Up your business because your people are holding you back? In this video I will show you a simple tool to identify if you have the right people in your business and whether those people are preventing you from Scaling Up.     What’t the number one thing that prevents growth? Not having the right people. If you haven’t got the right people you are not going to be able to grow at a Read More...

Is your growth not at what you believe is an acceptable level? Are you unable to Scale Up your business because your people are holding you back? In this video I will show you a simple tool to identify if you have the right people in your business and...

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What is a Great Company? | Vlog 19

What is a Great Company? | Vlog 19

How do you define a great company? What are the 3 attributes that define a great company? What are the 3 disciplines you must master to build a great company? Big isn’t great and great isn’t big. In this vlog I talk about Jim Collins definition of a great company and the 3 disciplines to master in order to build a great company.       Read More...

How do you define a great company? What are the 3 attributes that define a great company? What are the 3 disciplines you must master to build a great company? Big isn't great and great isn't big. In this vlog I talk about Jim Collins definition of a great...

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Finding good staff

Finding good staff

Talking Stand Up Desks, Vince Lombardi, Telstra customer service, complexity whilst Scaling Up a business and attracting the right candidates What is the ideal, adaptable stand up desk? In Vlog 015 I talk about the ideal stand up desk as well as NFL legend Vince Lombardi and his quote that motivates me. Next I discuss How Telstra customer service has changed and how important it has become to management. Then finally I talk about how complexity increases as you scale a business and why it Read More...

Talking Stand Up Desks, Vince Lombardi, Telstra customer service, complexity whilst Scaling Up a business and attracting the right candidates What is the ideal, adaptable stand up desk? In Vlog 015 I talk about the ideal stand up desk as well as NFL legend Vince Lombardi and his quote that motivates...

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Start Stop Keep and 4Q

Start Stop Keep and 4Q

In vlog 13 I ask what does it mean to be coachable? Next I discuss how to use the Start Stop Keep tool and how to use the Gazelles 4Q tool to obtain qualitative and quantitative data from customers and employees. In the Start Stop Keep tool we ask; What should we start doing? What should we stop doing? What should we keep doing? In the Gazelles 4Q tool we ask; How are you going? Whats happening in your industry? What do you hear about our competitors? How are we going? Learn more in the Read More...

In vlog 13 I ask what does it mean to be coachable? Next I discuss how to use the Start Stop Keep tool and how to use the Gazelles 4Q tool to obtain qualitative and quantitative data from customers and employees. In the Start Stop Keep tool we ask;...

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The $5 Flight Upgrade & How to Increase Accountability

The $5 Flight Upgrade & How to Increase Accountability

In this vlog I demonstrate the $5 flight upgrade, and how you can do it – which you can read about in this blog post.   Also I answer the question “How can I increase accountability within my company ?” In response I talk about how to use Key Performance Indicators (KPIs) to improve accountability within a business.               Read More...

In this vlog I demonstrate the $5 flight upgrade, and how you can do it - which you can read about in this blog post.   Also I answer the question "How can I increase accountability within my company ?" In response I talk about how to use Key Performance Indicators...

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What is a culture book and who is the ideal team player

What is a culture book and who is the ideal team player

  In this vlog I talk explain what is a culture book and look at the Zappos culture book, as well as the Australian automotive manufacturing industry, and why it has impacted me. Also I talk about the problem of having a person who doesn’t seem to fit in a team and discuss the new book from Patrick Lencioni, The Ideal Team player.   Read More...

  In this vlog I talk explain what is a culture book and look at the Zappos culture book, as well as the Australian automotive manufacturing industry, and why it has impacted me. Also I talk about the problem of having a person who doesn't seem to fit in...

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The $5 flight upgrade

The $5 flight upgrade

I had read about the $5 flight upgrade before and whilst it was perhaps culturally inappropriate in Australia, today I tried it on when flying to Melbourne. It’s a really simple tactic and it worked so much better than I could have hoped. Here’s how it works, and how it worked for me today. On the way to the flight I stopped and bought a big bag of M&M’s, one of the family sized bags for $5. As I walked to board the flight attendant checked my boarding pass and I walked Read More...

I had read about the $5 flight upgrade before and whilst it was perhaps culturally inappropriate in Australia, today I tried it on when flying to Melbourne. It's a really simple tactic and it worked so much better than I could have hoped. Here's how it works, and how...

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Put your staff first, customers second and shareholders third

Put your staff first, customers second and shareholders third

  Which stakeholder should the leadership team put first? Shareholders, Customers or Staff? Certainly there are many examples of leadership teams and CEO’s putting shareholders first. Recently I was working with a listed company, and I could feel the energy being sapped from my soul with every extra hour I spent in the business. Of course the leadership team were excited when we workshopped Core Values, discovered their Core Purpose and developed a strategy. But the problem was Read More...

  Which stakeholder should the leadership team put first? Shareholders, Customers or Staff? Certainly there are many examples of leadership teams and CEO's putting shareholders first. Recently I was working with a listed company, and I could feel the energy being sapped from my soul with every extra hour I spent...

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3 simple reasons you want staff saying ‘it’s not my job’

3 simple reasons you want staff saying 'it's not my job'

In a start up everybody must do everything. There are no set roles and few set rules. When something needs to be done, it gets done. If the copier paper needs replacing, do it. If we need to develop an ad campaign, or decide on a supplier, do it. As a business Scales Up however, eventually the mindset where everyone does every job or task, can lead to an absence of accountability, and this can become incredibly frustrating for both employee and employer. Who really wants to work in an Read More...

In a start up everybody must do everything. There are no set roles and few set rules. When something needs to be done, it gets done. If the copier paper needs replacing, do it. If we need to develop an ad campaign, or decide on a supplier, do it....

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How The Container Store attract and retain the best people

How The Container Store attract and retain the best people

In this 5 minute interview, Kip Tindell, Chairman & CEO at The Container Store talks about how he has grown his business using the philosophy “1 great person equals 3 great people” which has led to 20% growth per year since it’s inception in 1978. Kip was speaking to Verne Harnish at the 2015 Fortune Growth Summit in Dallas Texas about the launch of Kip’s new book “Uncontainable” which Verne described as ‘one of the two most important books Read More...

In this 5 minute interview, Kip Tindell, Chairman & CEO at The Container Store talks about how he has grown his business using the philosophy "1 great person equals 3 great people" which has led to 20% growth per year since it's inception in 1978. Kip was speaking to Verne...

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Passion beyond a paycheck

Passion beyond a paycheck

If, as statistics suggest, employee loyalty is now dead, what can you do to develop an engaged workforce? Gallup recently released the following statistics about employee engagement; Less than one third of employees in the US are actively engaged A little over half are disengaged and, 18.5% are actively disengaged With such a large number of the workforce both disengaged and actively disengaged, what can you do to develop an engaged workforce? In this video Pamela Carrington Rotto discusses Read More...

If, as statistics suggest, employee loyalty is now dead, what can you do to develop an engaged workforce? Gallup recently released the following statistics about employee engagement; Less than one third of employees in the US are actively engaged A little over half are disengaged and, 18.5% are actively...

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Inside the powerful culture at Australia’s best place to work

Inside the powerful culture at Australia's best place to work

Voted by BRW magazine as the number 1 place to work in Australia, Rockefeller Habits users The Physio Co helps oldies stay mobile, safe and happy. Each year Founder & CEO Tristan White publishes a book outlining why people love working at The Physio Co. Written as an interview with staff members it includes quotes such as; “It’s my first job where I have had any interaction with the CEO” “When we all get together it does feels like a family” “TPC is Read More...

Voted by BRW magazine as the number 1 place to work in Australia, Rockefeller Habits users The Physio Co helps oldies stay mobile, safe and happy. Each year Founder & CEO Tristan White publishes a book outlining why people love working at The Physio Co. Written as an interview with...

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Rewarding A players example

Rewarding A players example

What happens when a senior leadership empowers and turns loose A-Player talent? They create, innovate and grow. CEO Vic Oenning of Ridgefield, Washington-based Corwin Beverage recently asked his middle leadership team to “take a day, go have fun and come back with some great ideas” (it was both a reward and challenge). Below you will find a one minute video that recaps their day. Corwin plans to use it as a recruiting tool to show it’s a “company that knows how to Read More...

What happens when a senior leadership empowers and turns loose A-Player talent? They create, innovate and grow. CEO Vic Oenning of Ridgefield, Washington-based Corwin Beverage recently asked his middle leadership team to "take a day, go have fun and come back with some great ideas" (it was both a...

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Appletree’s “Dream On” Initiative

Appletree's

Givers tend to get stuff back while takers fight for every last nickel and they are always the ones, in the end, who are struggling – they never have abundance. 20 times return on investment in less than a year; record retention of customers in a commodity business during a severe downturn; highest morale in the history of the company; and the best two quarters, ever, in terms of profitability. The key? An initiative called “Dream On.” “You’re either a giver or Read More...

Givers tend to get stuff back while takers fight for every last nickel and they are always the ones, in the end, who are struggling – they never have abundance. 20 times return on investment in less than a year; record retention of customers in a commodity business during...

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Management Development: 3 Simple Strategies

In today’s networked economy, having a brilliant, visionary leader alone isn’t enough to keep a company growing. You’ve got to have a well-trained executive and frontline management team to execute the vision—one that can out think the leadership team at rival companies. However, according to a recent McKinsey study, “while frontline employees receive extensive training and development, their managers—who may have had no previous experience leading others—do not. At all levels, Read More...

In today’s networked economy, having a brilliant, visionary leader alone isn’t enough to keep a company growing. You’ve got to have a well-trained executive and frontline management team to execute the vision—one that can out think the leadership team at rival companies. However, according to a recent McKinsey study,...

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Advisory Boards That Work

Marissa Levin more than doubled her revenues at Information Experts in the past three years, and she’s the first to tell you she couldn’t have done it alone. Her secret sauce: A great advisory board. About three years ago, the founder and CEO of the 18-year-old strategic communications consultancy turned to a mentor for help in growing Information Experts. “My company was stuck at $5 million,” she says. “I couldn’t get past certain road blocks.” Her mentor advised her to put the Read More...

Marissa Levin more than doubled her revenues at Information Experts in the past three years, and she’s the first to tell you she couldn’t have done it alone. Her secret sauce: A great advisory board. About three years ago, the founder and CEO of the 18-year-old strategic communications consultancy...

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Advisory Boards: Why You Need One

Karen Usher credits her advisory board for driving 85 % growth in revenue in 2002 and an additional 35 % in 2003. Frank Holt believes he would have avoided three costly mistakes if he had consulted an advisory board, so he formed one last May. Every major business decision I’ve made has been shaped by my board of advisors. Running a business is simply easier if you have some help and advice from a group of trusted individuals dedicated to seeing you succeed. Running a business is Read More...

Karen Usher credits her advisory board for driving 85 % growth in revenue in 2002 and an additional 35 % in 2003. Frank Holt believes he would have avoided three costly mistakes if he had consulted an advisory board, so he formed one last May. Every major business decision...

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“Black Swan” Moment: Seize Them Now

It’s these “Black Swan” moments that drive the success of your company – these few times-in-alifetime events when the entire fate of the company is changed forever. “A key to our business model was driven by an offhand comment by a friend” exclaims Naomi Simson, founder and CEO of Sydney-based Red Balloon. It was a similar set of “customer clues” that drove a 60 % increase in revenue for Roger Hardy’s Vancouver- based Coastal Read More...

It's these "Black Swan" moments that drive the success of your company – these few times-in-alifetime events when the entire fate of the company is changed forever. "A key to our business model was driven by an offhand comment by a friend" exclaims Naomi Simson, founder and CEO of...

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CEO Health: Stay at Your Peak

Dr. Linus Pauling, the two-time Nobel Prize winner who discovered that high dose vitamin C, along with certain nutritional protocols geared to a person’s unique body chemistry, cured most chronic diseases, even cancer. In the same (simple) way that lemon juice prevents a quartered apple from turning brown, high dose vitamin C prevents harmful oxidation from sapping the life out of today’s busy executive – and now we understand the mechanism Year after year I’ve watched Read More...

Dr. Linus Pauling, the two-time Nobel Prize winner who discovered that high dose vitamin C, along with certain nutritional protocols geared to a person's unique body chemistry, cured most chronic diseases, even cancer. In the same (simple) way that lemon juice prevents a quartered apple from turning brown, high...

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Compensation: The Five Rules

“Would we rather have a bunch of low paid dumb people or a lot less better paid smart people?” Two identical payrolls. One company has half the people paid twice as much. Its competitor has twice the people paid half as much. Who’s going to win the war for talent? Just theory? Stay tuned. “Would we rather have a bunch of low paid dumb people or a lot less better paid smart people?” This was the question Kip Tindell and Garrett Boone asked themselves 28 years Read More...

"Would we rather have a bunch of low paid dumb people or a lot less better paid smart people?" Two identical payrolls. One company has half the people paid twice as much. Its competitor has twice the people paid half as much. Who's going to win the war for...

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Entrepreneurs Are the Answer

First to appear are the shade-intolerant, rapidgrowth species like fireweed – which are the plant world’s equivalent of entrepreneurs. Without these pioneers, the rebirth of a healthy boreal forest is impossible. If entrepreneurs are the answer, then what is the question? In Jeopardy-like style, pick any problem presently facing the global community – from terrorism to world hunger to massive unemployment – and the solution keeps pointing to the entrepreneur. The timing of this Read More...

First to appear are the shade-intolerant, rapidgrowth species like fireweed – which are the plant world's equivalent of entrepreneurs. Without these pioneers, the rebirth of a healthy boreal forest is impossible. If entrepreneurs are the answer, then what is the question? In Jeopardy-like style, pick any problem presently facing...

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Resilient Executive: A Better Way to Work

Energy management is more critical than time management, something today’s leaders must understand in (re)-structuring work. Work no more than 90 minutes and then take a break! Do this two more times in a day and you’ll accomplish more in 4.5 hours than those cranking hard for 8 to 12 hours straight. Throw in an occasional Vitamin C IV with glutathione and some deep breathing exercises and you’re good to go for the next decade. I’m oversimplifying the message from Read More...

Energy management is more critical than time management, something today's leaders must understand in (re)-structuring work. Work no more than 90 minutes and then take a break! Do this two more times in a day and you'll accomplish more in 4.5 hours than those cranking hard for 8 to...

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One Powerful Corporate Culture

He decided to sell the company the morning he found himself hitting the snooze button on his alarm clock multiple times, dreading the thought of having to go into work. No company better exemplifies the power of a strong corporate culture than Zappos, the online shoe and clothing retailer acquired by Amazon last November for $1.2 billion. Just over a decade old, its corporate culture is the critical glue that helps this rapidly growing company deliver on its promise of providing exceptional Read More...

He decided to sell the company the morning he found himself hitting the snooze button on his alarm clock multiple times, dreading the thought of having to go into work. No company better exemplifies the power of a strong corporate culture than Zappos, the online shoe and clothing retailer...

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Recruiting and Selection

As a business leader the single most important skill you can develop is how to interview and hire the right people. “I was totally taken with the Topgrading premise when the book first came out. Bought it, used it, ordered copies for our leadership team,” notes Frank Buonanotte, founder of the Atlanta-based The Shopping Center Group and Party City of Atlanta. “We had AWESOME Topgrading results….46 % turnover to 5 % one year after implementation,” notes David Rich, Read More...

As a business leader the single most important skill you can develop is how to interview and hire the right people. "I was totally taken with the Topgrading premise when the book first came out. Bought it, used it, ordered copies for our leadership team," notes Frank Buonanotte, founder...

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Recruiting Talent

When Dietmar Petutschnig needs to find great engineers for his manufacturing company, ISD Limited in Whangarei, New Zealand,he heads to the docks. ISD is focused on innovation in the agricultural sector. One pursuit, for instance, is turning effluent from dairy firms into drinkable water. Recruiting people who fit into the company’s culture is crucial to its R&D efforts–yet that’s not so easy, given the country’s remote location. “How do you find engineers when all of the Read More...

When Dietmar Petutschnig needs to find great engineers for his manufacturing company, ISD Limited in Whangarei, New Zealand,he heads to the docks. ISD is focused on innovation in the agricultural sector. One pursuit, for instance, is turning effluent from dairy firms into drinkable water. Recruiting people who fit into...

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Revenge of the Customer

“The answer’s yes…now what’s the question?” Customer service doesn’t get any more basic than this, unless answering the phone (and responding) is a challenge! It’s been a long time since I’ve ranted and raved about customer service. And just when I thought I should refrain, echo’s of management guru Tom Peters’ admonishments that it’s our patriotic duty to rant and rave kept ringing through my head. Name names, he would say. Demand Read More...

"The answer's yes…now what's the question?" Customer service doesn't get any more basic than this, unless answering the phone (and responding) is a challenge! It's been a long time since I've ranted and raved about customer service. And just when I thought I should refrain, echo's of management guru...

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Talent Acquisition

“Things tend to get slow after Thanksgiving in the U.S.,” noted Ajay Prabhu, COO of India-based QuEST, a leader in global engineering services. “However, this year was different!” Last November 30, one of QuEST’s strategic customers called Prabhu requesting 100 more technical workers by January. For a team that had been adding about 20 a month, this was a challenge, especially with the Christmas and New Year’s holidays coming up. Companies I talk to around the world are back Read More...

“Things tend to get slow after Thanksgiving in the U.S.,” noted Ajay Prabhu, COO of India-based QuEST, a leader in global engineering services. “However, this year was different!” Last November 30, one of QuEST’s strategic customers called Prabhu requesting 100 more technical workers by January. For a team that...

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The “e” of Global Transformation

Their vision, energy, and perseverance in the face of insurmountable odds never cease to amaze me. Entrepreneurs are the growth engines of economies. They have pioneered most of what matters or have at least provided the world the tools. They are raw, real, and revolutionary. They are the “e” in the non-diff erential equation driven world of chaos in which we live and work. They drive the “creative destruction” process of transformation that economist Joseph Schumpeter Read More...

Their vision, energy, and perseverance in the face of insurmountable odds never cease to amaze me. Entrepreneurs are the growth engines of economies. They have pioneered most of what matters or have at least provided the world the tools. They are raw, real, and revolutionary. They are the "e"...

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The Greatest Business Decisions of All Time

As Jim Collins notes in the intro to my new book, The Greatest Business Decisions of All Time (Oct 2, 2012) (www.greatestdecisions.com), we’re living in times of tremendous uncertainty. Many growth-company CEOs feel rudderless.. “What is the key thing you can do about that uncertainty?” Jim asked. “You can have the right people with you.” And once you do, he notes, you have to make the right decisions. Often, that means asking those great people you brought on board to guide you in Read More...

As Jim Collins notes in the intro to my new book, The Greatest Business Decisions of All Time (Oct 2, 2012) (www.greatestdecisions.com), we’re living in times of tremendous uncertainty. Many growth-company CEOs feel rudderless.. “What is the key thing you can do about that uncertainty?” Jim asked. “You can...

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Turbulence Ahead: 4 Must Read Books

Looking for the perfect holiday gift to keep you and your company from becoming irrelevant? Here are four must-read books that will help you thrive, no matter what the economy throws at you in 2012 and beyond. Great by Choice Jim Collins has written yet another soon-to-be best-selling classic! Teaming up with colleague Morten T. Hansen, Collins has spent the last nine years researching growth firms companies he calls 10xers, which outperformed the market by a factor of 10 or more. In the Read More...

Looking for the perfect holiday gift to keep you and your company from becoming irrelevant? Here are four must-read books that will help you thrive, no matter what the economy throws at you in 2012 and beyond. Great by Choice Jim Collins has written yet another soon-to-be best-selling classic!...

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