Start Stop Keep and 4Q

Start Stop Keep and 4Q

In vlog 13 I ask what does it mean to be coachable? Next I discuss how to use the Start Stop Keep tool and how to use the Gazelles 4Q tool to obtain qualitative and quantitative data from customers and employees. In the Start Stop Keep tool we ask; What should we start doing? What should we stop doing? What should we keep doing? In the Gazelles 4Q tool we ask; How are you going? Whats happening in your industry? What do you hear about our competitors? How are we going? Learn more in the Read More...

In vlog 13 I ask what does it mean to be coachable? Next I discuss how to use the Start Stop Keep tool and how to use the Gazelles 4Q tool to obtain qualitative and quantitative data from customers and employees. In the Start Stop Keep tool we ask;...

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Start Stop Keep example

Start Stop Keep example

Every leadership team should have insights into the views of both employees and customers in order to make informed decisions based upon data. The Gazelles Rockefeller Habits checklist has 2 points to track employee data and 2 points to track customer data. One of the points for each is quantitative and one is qualitative. For customers we have the Net Promoter Score (Quantitative) and the 4Q tool(Qualitative). The 4Q tool consists of four questions asked on a customer call; How are you Read More...

Every leadership team should have insights into the views of both employees and customers in order to make informed decisions based upon data. The Gazelles Rockefeller Habits checklist has 2 points to track employee data and 2 points to track customer data. One of the points for each is...

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Start Stop Keep tool

Start Stop Keep tool

Preparation is one of the keys to a successful planning session. One of best things you can do to ensure that you’ll have a solid plan at the end of your session is to get your teams’ brains working before they even enter the room. Assigning some homework for your team to complete prior to the session will help them come prepared to make the best use of the time you’ve carved out for your session. You are making a big investment by pulling your top people out of their day jobs and into Read More...

Preparation is one of the keys to a successful planning session. One of best things you can do to ensure that you’ll have a solid plan at the end of your session is to get your teams’ brains working before they even enter the room. Assigning some homework for...

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Stop Doing This

It’s hard to start something new if you don’t stop something else. What are you going to “stop doing” in 2006? More important than your annual “to do” list is a list of what you’re going to stop doing. And I admit, this is a much, much tougher decision, which is why it’s worth making! It’s easy to make a list of 75 things you need to accomplish this coming year, but what are the five you’re going to eliminate. New Years Day five Read More...

It's hard to start something new if you don't stop something else. What are you going to "stop doing" in 2006? More important than your annual "to do" list is a list of what you're going to stop doing. And I admit, this is a much, much tougher decision,...

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